Returns & Exchanges
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Open-minded, curious and adaptable.
It’s the Fenton & Fenton way. If your purchase isn’t quite right, we’re here to help.
So while we want you to love your pieces as much as we do, we know
that sometimes a cushion might work better than a throw, a bedside better than
a coffee table … or you just might need a little more thinking time.
Change of mind
For all Australian orders, we’ll gladly offer a credit note or exchange for pieces returned within 14 days of purchase and in saleable condition and/or in the original packaging.
Sorry, but we can’t do refunds if you change your mind and we’re unable to honour returns on international orders, commissioned items, artworks or gift vouchers.
Credit Note
Our credit notes are valid in-store and online. If you change your mind on a pre-order, contact us within 10 days of purchase and we will provide a credit note to the value of the deposit.
Exchange
To initiate an exchange contact us on 1800 433 686 or [email protected] within 14 days of receiving your item.
You’ll need to return the piece in-store or our warehouse as instructed by our Customer Care team and once the goods arrive safely and in saleable condition and/or in the original packaging we can commence the exchange.
Damaged goods
We’re all about quality craftsmanship, and before your piece makes its way to you, we carefully check it for faults. In the instance that a piece is deemed faulty, we’ll offer a refund, replacement or in some instances, a partial credit.
To initiate a refund contact us on 1800 433 686 or [email protected] within 48 hours of delivery, with images and details of the damage.
Working with you, our Customer Care team will assess the faulty or damaged piece and organise for a suitable course of action, which may be a refund, replacement or partial credit.
